Returns & Refunds
At AZ CUSTOMS, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund policy.
To qualify for a refund, the following conditions must be met:
The product must be returned in its original condition, unused, and in its original packaging.
The return must be initiated within 30 days of the original purchase date.
A valid proof of purchase, such as a receipt, must be provided.
The product must not be on our list of non-refundable items.
The refund will be issued to the original payment method.
Please note that the following items are non-refundable:
Custom or special orders
Electrical components
Opened software
Clearance items
Shipping and handling fees
Once we confirm that the returned product meets our refund policy conditions, we will issue a refund as soon as possible. Please allow 5-7 business days for the refund to reflect on your account.
We have a restocking fee of 5% of the products value.
It is a customers resposibility to pay of return shipping.
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service azcustomsuk@gmail.com . We are always happy to assist you and strive to make every transaction as smooth as possible.